Time Warner Cable FAQ's

Time Warner CableFrequently Asked Questions about Time Warner Cable.

1. Does Time Warner Cable offer dial up service?
Yes, dialup access is included with Time Warner Cable.
2. Does Time Warner Cable offer parental controls?
Yes, Time Warner Cable provides the Computer Associates EZ Armor Security Software® complete with Anti-Spam, Anti-Virus protection, Firewall protection, On-Off Parental Controls, product upgrades and updates, and web support at no additional charge.
3. How fast is Time Warner Cable?
Time Warner Cable offers 5 Mbps Download and up to 512 Kbps upload.
4. How many email accounts are included with Time Warner Cable High Speed Internet?
Time Warner Cable includes 5 email accounts.
5. Can I buy a modem from Time Warner Cable?
No, Time Warner Cable provides a modem at no charge but you also may purchase your own DOCSIS compatible modem to use with Time Warner Cable High Speed Internet.
6. Can I choose my own username and email address?
You will be instructed on how to create your username, email address and password during the installation process.
7. How much web space does Time Warner Cable include?
Time Warner Cable includes up to 5 MB of personal Web space.
8. Does Time Warner Cable charge for Technical Support?
Free Technical Support is available 24 hours a day.
9. How many computers can I network together?
The standard Time Warner Cable Residential Service is designed for single-computer configurations. You are able to connect multiple computers to a single cable modem with the use of a router or gateway, however, customer installed hardware will not be supported. For supported solutions Time Warner Cable offers a technician installed networking. There's no expensive equipment to purchase and technical support will be available should you ever require assistance.
10. How do I select Time Warner Cable Networking option?
Within 48 hours of placing your order online a Time Warner Cable representative will contact you for specifics on your hardware needs as well as to schedule a professional installation should you require one.
11. Can I get a static IP address with Time Warner Cable?
Yes, please contact Time Warner Cable Business at 1-866-772-4948.
12. Can I take advantage of this promotion at a business address?
No, that requires a business account and business pricing. Please contact Time Warner Cable Business at 1-866-772-4948.
13. Will Vonage or any other Voice Over IP Service (VoIP) work with Time Warner Cable?
Yes, Vonage (or any other VoIP provider) will work with Time Warner Cable. For more detailed information contact your VoIP provider for technical assistance.
14. Do I need an Internet service provider like AOL in addition to the Time Warner Cable?
No, Time Warner Cable is an all inclusive Internet service provider.
15. What happens if I move?
Please check https://highspeed.com/Insight/ for Time Warner Cable availability for your new location. If Time Warner Cable is not available in your area you may cancel your service without penalty.
16. What is a NIC card?
A NIC (or "NICK") card is a network interface, or is also known as an "Ethernet Adapter" that is on the back panel of the computer and connects to the cable modem. Most computers sold in the last 5 years have them pre-installed.
17. What does a modem do?
A cable modem is a device that is needed for your computer to communicate at high speeds with the Internet.
18. Can I keep my current (Yahoo, Hotmail, Google etc. email address?
Yes, ordering Time Warner Cable will not affect your web mail account.
19. Can I use a Macintosh computer with Time Warner Cable?
Yes, Time Warner Cable supports Macintosh computers with the following minimum requirements.
OS X 10.2 and above PowerPC Processor (G3 recommended) 32 MB physical RAM with Virtual Memory set to at least 40 MB (64 MB recommended) 300 MB (500 MB recommended), Ethernet card with RJ45 connector, Open slot, or USB Port (Best Effort) Internet Explorer 5.x Safari 1.x CD-ROM drive required, sound card and speakers recommended, 16-bit color required - 32-bit recommended.
20. Can I watch TV and use Time Warner Cable High Speed Internet at the same time?
Yes, your cable television and high speed Internet signals will not affect each other. Occasionally, homes with more than 4 active televisions may experience signal strength issues. Time Warner Cable can install a signal booster if necessary to ensure picture quality is not a problem for you.
21. Is Time Warner Cable compatible with Sony PlayStation?
Yes, Time Warner Cable can be connected directly to a Sony PlayStation unit. Time Warner Cable will support the connection as if it were connected to a computer. Time Warner Cable will not support any issues related specifically to the Sony PlayStation unit.

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Time Warner Cable

  • Plans start at $29.95 month
  • No contract required
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