Mediacom Online FAQ's

Mediacom Online Frequently Asked Questions about Mediacom Online.

1. Does Mediacom Online offer dialup service with this account?
Mediacom Online only offers high speed.
2. Does Mediacom Online offer parental controls?
Yes, Mediacom Online includes eTrust security suite which includes parental controls plus spam blocker, pop up blocker, spyware protection, antivirus and a firewall.
3. How fast is Mediacom Online?
Up to 5 Mbps download and up to 256k upload.
4. How many email addresses are included with Mediacom Online?
Six (6)
5. Can I buy a modem from Mediacom Online?
Yes, you can purchase one outright for $99.99 or you can lease one for only $3.00 per month.
6. Can I keep my current (Yahoo, Hotmail, Google etc. email address?
Yes, ordering Mediacom Online will not affect your web mail accounts.
7. Can I choose my own username and email address?
Your self installation kit will include instructions on how to create your username, email address and password.
8. How much web space does Mediacom Online provide?
60MB of personal web space.
9. Is there a charge for technical support and what are their hours?
Free technical support is available 24 hours a day.
10. Can I network more than one computer?
Yes, more technical information will be provided during installation.
11. I need a static IP address with this order.
Mediacom Online does not provide static IP addresses for residential customers. For business pricing and order information please call 800-874-2924.
12. Will Vonage or any other Voice Over IP Service (VoIP) work with Mediacom Online?
Yes, Vonage (or any other VoIP provider) will work with Mediacom Online. For more detailed information contact your VoIP provider for technical assistance.
13. Once I get Mediacom Online, do I still need an ISP (Internet Service Provider)?
No. Mediacom Online is a full service Internet Service Provider.
14. What happens if I move?
Please check HighSpeed.com/Mediacom/ for Mediacom Online availability for your new location. If Mediacom Online is not available you may cancel your previous service without penalty.
15. What is a NIC card?
A NIC (or "NICK") card is a network interface, or is also known as an "Ethernet Adapter" that is on the back panel of the computer and connects to the cable modem. Most computers sold in the last 5 years have them pre-installed. You may purchase a NIC from Mediacom Online for $40.00 which includes installation.
16. What does a modem do?
A cable modem is a device that's needed for your computer to communicate at high speeds with the Internet.
17. What if I don't know how to do a self install or need installation assistance?
Technical support is available 24 hours a day for assistance with self installation or professional installation is available for $29.95.

For pricing and availability of Mediacom Online High Speed Internet Access in your area, please enter your home telephone number in the Start Here box above.



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Mediacom Online

  • Plans start at $9.95 month
  • Free modem rental
  • No contract required
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