AT&T High Speed Internet FAQ's

AT&TFrequently asked questions about AT&T High Speed Internet (formerly SBC Yahoo! DSL).

1. How fast is AT&T High Speed Internet service?
• Basic - Up to 784 Kbps download and 128 Kbps upload.
• Express - Up to 1.5 Mbps download and up to 384 upload.
• PRO - Up to 3.0 Mbps download and 512 upload.
2. How many email accounts are included with AT&T High Speed Internet?
AT&T High Speed Internet includes 11 email accounts.
3. Does AT&T High Speed Internet offer online security and parental controls?
Yes, AT&T High Speed Internet provides the Online Protection software package which includes Anti-Virus, Pop Up blocker, Anti Spyware and Parental Controls.
4. Does AT&T High Speed Internet offer a static IP address?
Static IP addresses as included in the AT&T Express S Package, to order please contact the AT&T Business office at 1-877-722-3755.
5. How much web space does AT&T High Speed Internet include?
AT&T High Speed Internet includes up to 760 MB of online Briefcase storage.
6. Does AT&T High Speed Internet charge for Technical Support?
Free Technical Support is available 24 hours a day.
7. Is AT&T! High Speed Internet service compatible with Apple computers?
Yes, Macintosh users enjoy most of the benefits of AT&T High Speed Internet service including a customized home page, enhanced email services, and advanced web tools. The minimum requirements are:
• Power PC/G3/G4 or iMac
• Minimum 64MB or RAM (128MB recommended)
• Minimum of 100MB of free hard drive space
• CD-ROM or DVD drive
• Mac OS 8.6-OS X (excluding 10.00-10.04)
8. Do I need an additional phone line for AT&T High Speed Internet?
No. With AT&T High Speed Internet, your existing phone line is "split" to allow voice and data transmission at the same time. No additional line is required.
9. Do I need an Internet service provider like AOL in addition to the AT&T High Speed Internet service?
No, AT&T High Speed Internet is an all inclusive Internet service provider.
10. What does a modem do?
A DSL modem is a device that’s needed for your computer to communicate at high speeds with the Internet.
11. What happens if I move?
Please check HighSpeed.com/ATT/ for AT&T High Speed Internet availability for your new location.
12. Is there an early termination fee with AT&T High Speed Internet?
AT&T High Speed Internet monthly service plans have no early termination fee, however, AT&T High Speed Internet plans which include the first 30 days free require a 12 month contract commitment. A charge of $99 is assessed for early termination.
13. Can I choose my own username and email address?
Yes, you will be instructed on how to create your username, email address and password during the installation process.
14. Will Vonage or any other Voice over IP Service (VoIP) work with AT&T High Speed Internet?
Yes, Vonage (or other VoIP) will work with AT&T High Speed Internet. For more detailed information contact your VoIP provider for technical assistance.
15. What if I cannot complete the self installation or require a professional install?
Detailed setup instructions will be included with your self installation kit. Most AT&T High Speed Internet customers find they are able to complete their self installation without assistance. Professional installation is available and ranges from $150-$200 depending on region.
16. I have my own modem, can I use it?
AT&T High Speed Internet will provide a modem free of charge. You may also use your own modem, however, it will not be supported if you require technical assistance.
17. What is a NIC card?
A NIC (or "NICK") card is a network interface, or is also known as an "Ethernet Adapter" that is on the back panel of the computer and connects to the cable modem. Most computers sold in the last 5 years have them pre-installed.
18. Can I keep my current (Yahoo!, Hotmail, Google etc.) email address?
Yes you can, ordering AT&T High Speed Internet service will not affect your web mail account.

For pricing and availability of AT&T High Speed Internet Access in your area, please enter your home telephone number in the Start Here box above.



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AT&T High Speed Internet

  • Prices starting at only $14.99
  • $75 Visa Gift Card*
  • Free Modem and Installation
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